Return & Exchange Policy

Damiir Notebook Store

Thank you for shopping at Damiir Notebook Store. We take great pride in the quality and craftsmanship of our stationery and notebooks. If you are not entirely satisfied with your purchase, we are here to help.

1. Overview & Timeframe

We offer a 14-day return and exchange policy. You have 14 calendar days from the date you receive your order to initiate a return or exchange.

To be eligible for a standard return or exchange:

1. Items must be unused, unwritten on, and in the same condition that you received them.
2. Items must be in their original packaging, including shrink wrap, dust bags, and decorative sleeves where applicable.
3. A proof of purchase (order number, receipt, or confirmation email) is required for all requests.

2. Damaged or Defective Items

We carefully inspect each item before shipping, but we understand that damage can occasionally occur during transit or due to manufacturing defects.

1. Inspection Upon Delivery: Please inspect your package immediately upon delivery.
2. Reporting Period: Damaged or defective items must be reported within 48 hours of delivery.
3. Filing a Claim: Contact our customer support team with your order number and clear photos/videos showing the damaged or defective area along with the outer packaging.
4. Resolution: If confirmed, we will issue a replacement at no additional cost to you, or provide a full refund including initial shipping costs.

3. Shipping Costs for Returns

1. Standard Returns & Exchanges: Customers bear the full cost of return shipping for items being returned due to change of mind, personal preference, or accidental order. Initial shipping fees are non-refundable.
2. Defective or Damaged Items: If your item is defective, damaged, or incorrect due to our error, Damiir Notebook Store will cover all return and replacement shipping costs.

4. Refund Process & Payment Methods

Once we receive and inspect your returned item, we will send you an email notification confirming receipt and detailing the approval or rejection of your refund.

Note: For Cash on Delivery (COD) orders, cash refunds are not offered at the door. You may select either store credit (delivered as a digital gift card code) or a direct bank transfer into your designated account.

5. Step-by-Step Return Process

1. Submit a Request: Contact our support team via email with your order details and reason for return.
2. Pack Your Item: Securely package the notebook in its original packaging to prevent damage during transit.
3. Ship the Item: Send the package to our designated return address provided by our support team using a trackable shipping service.
4. Inspection & Resolution: Once received, our team will process your refund or dispatch your replacement item within 3–5 business days.